very appalling service . My Acc # - [protected]. The table below summarises the monthly prices of MWEB and Telkom’s uncapped fibre services on Openserve. Get the perfect Fibre to your home today! All rights reserved. Discuss the issues you have had with MWEB.co.za and work with their customer service team to find a resolution. To: MWEB Password Team ; [protected]@mweb.com ; MWEB Technical Support Oliver Marais, We moved. 087 no and 021 no's called. There are also differences in the fair use policies of the two Internet service providers, as well as installation costs. REFUND THE MONEY IMMEDIATELY after 5 calls yesterday and 3 calls today, being put through to every department, I still don't have internet due to vumatel upgrading my package, the call gets put down when I enquire on the service. By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions. ... Connect your home with Mweb on the Openserve Fibre Network. When it comes to Fibre, what’s what? The person I spoke to named - Majdee - sent me two test emails from this address - [protected]@mweb.co.za - which I sent the images of the damage to. On 9 December my MWeb was, supposedly, connected. Telkom’s fair use policy has the following monthly thresholds: Usage between midnight and 07:00 every day does not count toward the Telkom quotas. My mail server locks out because MWEB decide to lock all persons out who still have the old seven digit password, no warning, no email. Op 2021-01-14 het die wifi afgegaan 3 keer. It added that usage between midnight and 08:00 does not count toward the threshold. Find affordable Fibre, LTE, and ADSL internet packages and more deals at MWEB, or call us today 087 700 5000! Mweb is a division of Internet Solutions Digital (Pty) Ltd , a subsidiary of Dimension Data , [3] and its headquarters are located in the Mweb Building in Parow , Cape Town . I never thought that I will be praising Vodacom, but compared to MWeb fibre, even that they were bad, Mweb is even worst. To get your comments published, make sure it is civil and adds value to the discussion. Check for Coverage. Get online with MWEB. About Fibre? I cannot believe it has come to that point where I am posting on Hello Peter to prove a point. notifications about any updates related to this review Your service sucks!!! Can never get hold of them. I require the urgent assistance of a senior person at Mweb as currently the people we dealing with are rather average. Moved house and applied to move our fiber over 2 weeks ago but nothing has happened. It’s really easy. From: Oliver Marais MWEB compares subscriber usage against a 30-day rolling threshold. Good day, I applied for a fibre line at mweb, On 29th November. Kashiefa Price. Very frustrating - calling customer care - holding on line for over 30 minutes no answer. I applied for a fibre line on the 2nd of December still waiting every time I call I speak to someone who has no idea what they doing and call me the next day to ask me exactly what I told them the day before. Mweb did comply with the free router and free installation, however, they debited me for the December pro-rata, as well as for January 2021. Regards English (US) MWEB recently launched a set of uncapped fibre products priced to compete with Telkom’s HOMEunlimited packages. You can find contact details for MWEB.co.za above. i have moved recently to mweb and took my hauwei Mitchell Plain fibre box with me.. i have received my activation notification from mweb 10 minutes after signing up and wifi information but i was not given a modem i need this too work for work. My account number is 982996. On the third call I made a few working days after call#2 was made, I needed to re-explain the issue, which was very unprofessional, and I offered to send in images of the damages as proof. I am a current Mwb user, my current package of 100m upload and 100m download, i do not recieve coverage in my home, firstly i was advised to purchase my own router, then an extender, after 2 hourss and once again being advised to upgrade and so I did, in that vumatel would move my box, and also I would receive a different router to accommodate the new package. Since then I had virtually no internet connectivity, and when i did, it was running at 1 - 5mbps and should have running at between 50 - 100 mbps.. Ek het 08:00 geskakel en met Michael gepraat hy dit aangesit 12:00 het dit weer afgegaan het toe met Laura McKenzie gepraat sy het dit weer aangesit, om 17:45 het ek weer geskakel en met Mpolela gepraat en sy het gese ons moet die broadband konneksie toets om te kyk of daar n fout op die lyn is en of die router foutief is. i have just signed up with mweb who clearly proved everyone right about there bad service and customer service. I then spoke to someone called - Ahmad Hansia from -Britelink at the email address - [protected]@britelink.co.za - and forwarded him the thread I sent to Majdee from Mweb, which included the images and timestamps. when upgrading I was informed that vumatel will contact me and advise of the modem and also the range, after clicking on the upgrade, I now am informed there is nothing they can do as I am a mweb subscriber and therefore I do not qualify, however I still do not have any information from Mweb/Vumatel as to why I do not qualify? This is daylight robbery. The cost jumped from R359pm to R659pm, but I thought it would be worth it given the faster speed and uncapped usage. :erm: With 20 posts, at the moment you look like "just-a-moaner" member. ... as fast as our internet speed and there is nothing we cannot do for our clients as we use our own licensed wireless and fibre broadband network which we exclusively control. Once the operator comes on line, she does not offer to call you back, all call costs are for the client. Today, 20 January, it has still not been connected, although I have been billed monthly for service. We have contacted the telephone numbers supplied by you to no avail. Uncapped fibre packages. I am appalled at the poor service, I have been with Mweb for more than 10 years, and cannot believe they treat a valued customer in this regard. Groete Gilbert CHRIS As of October 1st you've taken R1300 Account number [protected] Complaints via email are never acknowledged. I legally have a 3 month "cooling off" period and am considering using this. Find the right product. Then this Mweb Fibre deal is right for you! The following day I called MWEB to follow up on this as this was logged with them and there is a record of who was assigned to my ticket I logged online. Telkom's portal confirms the contract is for 20GB. My Mweb account number is: [protected] We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard. a normal agent should not have done that, a normal agent would send a new box as per contractual agreement Clients are notified by SMS and email if they are approaching their threshold, and when they reach it. I need to see a report with how I used 30GB last month as requested, because a consultant from Mweb confirmed I used 25gb which makes no sense if my contract is for 20GB. Which smartphone brand do you think has the best camera? This month I have my data counter on, I used just over 10Gb (please refer to screen shot) and I already got a SMS stating I have less than 10Gb left? Aikona was the last agent I explained to and she said she is gonna check my account and xfered me back in the que. Therefore I decided to complete the "file a complaint" on Mweb Complaints. Account number is [protected]. Fibre to the Home (FTTH) is your gateway to experiencing super-fast speeds on the internet. good thing about it, i have paid for the service already, After taking up the TELKOM 30GB daytime/30GB nighttime data, last month i logged a query asking for a report on my data usage because I did not use 30GB, and as per my Telkom portal, the contract is for 20GB (please see screen shots as well) If more than 8 metres of trenching is required, Openserve charges R182.40 per extra metre. Please explain. These thresholds vary depending on the product and can change. Or I need a hell of a good explanation of how my router is not counting the correct data. I would like to report this to the Consumer council. While the services offer similar speeds and prices, there are several key differences between the products. I called MWEB 27 November about a break in my fibre line that needed repair, I work from home. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. Want to be online? I applied with MWEB for uncapped fibre deal in July 2020 which till date my application was not successful after numerous emails sent. To make the experience of HostAdvice users better we collect next information about reviewer: Full Name - we show it in the review in different places on our website and inside our widgets on 3rd party websites if they use it.. Email Address - we never show the author's email to other users and use it only for the following purposes:. MWEB’s packages include a phone number for its VoIP service, MWEB Talk. I've read Hello Peter and many facebook posts and it seems like communication is a big problem, among others, of theirs. I have never come a cross a company so useless and difficult to get hold of but suppose they are going the same way as all south African government run departments they just do not care. Your "service" has been shocking!! Home-Connect is an ISP (Internet Services Provider), providing home users with super-fast truly uncapped & unshaped internet connectivity services. I would like all recording as per conversations for communication. Would be nice if someone from mwed would do there jobs. Home-Connect is brought to you by CipherWave. Choose an MWEB hosting package. Why I was not contacted before switching me over, and also now, Why I still do not have internet. Sent: Monday, 19 October 2020 15:08 [protected]. Your incompetent company missed a 2 hour window that was allotted for an appointment. The discounted prices will be available to both new and … Was promised call backs but nothing. Mweb is an Internet Service Provider based in South Africa since 1997. After a shocking service and being send from pillar to post and (i need the fibre as my kids are homeschooling, i have no option to cancel the order as the service is extremaly below service -100000. The location of my business was once upon a time a "residential premises", it has for the past several years become a "commercial premises" and therefore the address has changed. These two men destroyed my front garden and left my yet to be fixed fibre line flapping in the wind, and my fibre box laying dismantled in the study room. You know what. Today my internet is down, I am informed that I will not be receiving my router as I am a current mweb user, that package is only for non mweb users. Meaning I cannot get a sms with a Pincode. The timestamp shows I sent this email - 03.12.2020 and have still not gotten any feedback on this since. We’ll help you choose the right product. November 26, 2020 at 9:21 PM [Update - DEAL ENDED] Don't miss out on this amazing Black Friday Fibre deal from Mweb! Stay away from both of these companies. Could a MWEB associate kindly contact me regarding my delayed order it has been 11 days since I placed the order and there is still a delay on it. HelloPeter’s Best Internet Service Provider. R529 for 10Mbps on CenturyCity Connect, R599 for 10Mbps on Frogfoot. Written by: Robert | 23 Jan 2021, 18:51 A review of Mweb, A division of Internet Solutions Digital (Pty) Ltd. MWeb fibre deals and prices. I recently "upgraded" from 4MB uncapped ADSL to 10MB "uncapped" fibre on MWEB via Open Serve (Telkom). Since mid october 2020, emails dont send or arrive cel phone I I have spent hours and hours on the phone daily to Mweb who have reset the line, had me reset the modems, change settings over and over. Use this comments board to leave complaints and reviews about MWEB.co.za. You can clearly see that we dont have the product and have not used it as it hasn't been installed. I now get a slower connection throughout the house. # ConnectHome # ConnectedLife # OpenserveConnect See More. Fibre FAQ's. Our order with Mweb was placed before we even had the fibre installation done at our ho MWEB is currently offering a special, charging R1,780 for installation. You can find contact details for MWEB.co.za above.. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully … Switch telecom are the suppliers of VOIP and have now started charging for their services even though there is no fibre. A review of Mweb, A division of Internet Solutions Digital (Pty) Ltd. Please provide me with an escalation email address. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with MWEB.co.za Customer Service. We had our fibre line installed at our house a couple of weeks ago. Your call centers are so cued up and when you get someone that picks up they need to transfer you … When I enter the activation code, they says it is wrong. When I downloads the AVG Internet Security (from Mweb's webpage) I, m told that I have only the "trial" and that it 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. I want to change the cell phone number with no success. I call their call center and they still haven't corrected my mobile number to the correct mobile number. I eagerly wait for a call. The courier company still have the old details for my sim to be delivered. With the improved bandwidth throughput of Fibre you’ll have a more stable connection with lower latency. But nothing. Which means I was allocated a total of 20GB. © 2004-2021 ComplaintsBoard.com. I tried for several months to find an email-address, but I couldn't. There was an outage with mweb in our area friday the 2nd of october in linmeyer. “Given how the thresholds vary and change, we prefer to not publish them, but rather discuss it with the customer at time of purchase,” said MWEB. MWEB recently launched a set of uncapped fibre products priced to compete with Telkom’s HOMEunlimited packages. All because Mweb decide to change a password I have had for over 20 years, pathetic. I have called Mweb thrice about this and 3 working weeks later have not received any feedback. Vumatel didn't say we need to buy any extra pipes or something to secure the line. I have been waiting since the 2nd of December for my fibre line. [protected]. The calling package also includes call waiting, caller ID, and voicemail. I could not get hold of Vumatel about this issue, as this was done with MWEB, so I explained what had happened on the first call and asked to make a complaint and was told that the call is recorded so the complaint will be logged. Subject: Re: Ticket MWB15838978 - Re: Documentation requested Mweb have shown me that you are not contactable unless you have a technical problem that team seems to respond very quickly, but your sales team is not doing their work, and please should anyone be nice enough to call me do not bring up terms and conditions now, up well past that stage Even my night surfer data started at 20GB ? MWEB announced that it has slashed the prices of its Openserve uncapped fibre products. MBE Home Appliances cc (8331156) has been without the facility to send emails for 2 months now. 2 days later no response. Service provider with no respect for its customers. i have given my information as follows Fibre (also called Fibre to the home or FTTH) links your home to the Internet via Fibre optic cables that use light impulses to carry data. No or bad communications, no skilled staff on their call desk. They let the Fibre line hang loose fr Written by: Ilrok | 23 Jan 2021, 13:34 A review of Mweb, A division of Internet Solutions Digital (Pty) Ltd. I had to tie the broken line to a burglar bar to stop flapping in the wind in front of my front door Ek sukkel al van Junie 2020 met my fibre lyn. I moved to MWeb fubre around 3 months ago. I have also left a complaint about VUMATEL on Hellopeter and will probably do the same about Mweb if this gets ignored also. Telkom vs MWEB – Uncapped fibre prices compared, Private power companies could double generation without government restrictions, CD Projekt releases Cyberpunk 2077 patch in attempt to regain trust, Save on your car insurance today – Or get R500 cash, Liva Q1D Mini PC – A powerful palm-sized computer, Warning over vaccine delays and third COVID-19 wave in South Africa, The cheapest ways to get uncapped Internet in South Africa, Top 10 wireless earbuds you can buy in South Africa, New ecommerce stats reveal how the lockdown changed online shopping in South Africa, South Africa passes 40,000 COVID-19 deaths, Save money at sea with a Peplink 4G router and Poynting antennas. November 26, 2020 at 9:21 PM ... annoyed and want to leave mweb if this doesn't get resolved in the next week and will have to take this matter up with Hello Peter South Africa to get help and advise to go forward. In other words: I don't have an activation code and I, m paying for it! Contact information for MWeb ISP. When you try to get hold of them it is impossible. expires in 23 days. i have called mweb 8times and spend 200 rand just too be hunged up and failed call back ... Ollie Ollewagen I wrote you a Hello Peter review. MWEB order number X5978669. MWEB "Uncapped" Fibre is a Scam! Can Mweb please assist!!! If you want a website for your small business or personal blog, you will need a domain and a web hosting package. MWEB Website Hosting makes it simple by giving you access to a free Website Self Build tool, so that you can easily build and publish a basic site. Two technicians were sent to my home from VUMATEL to check and locate break. Can a functional person call me at [protected] URGENTLY, Ive had 3 technicians at my home an today I have given the full story to 4 different agents all of whom said I must hold on and xfered me in line. Please stop closing my queries. Shows them but I wait sometimes 4hrs before it comes to laptop using the modem. Get blocked because cannot speak to anyone because they are sending OTP to old cell phone number. ‘Fibre’ is the actual technology. We still had to internet... On the 2nd of June 2020 I ordered the Mitchells Fibre and paid the R399 I received a voucher number as I wa... Good day Mweb cannot seem to help us with an Internet connection because according to their system, the address remains on the residential premises and therefore remains on the old address. Initial MWEB.co.za complaints should be directed to their team directly. Open Serve blames Mweb and Mweb blames open serve no one is taking accountability.. Th salese consultant who tried to assist is Shafeequa February, she escalated a number of timed with No assitance. Sulke diens nie Openserve charges R182.40 per extra metre a 3 month `` off! Mweb fubre around 3 months ago person at Mweb, on 29th November Mweb 27 November about break... Work that matters - connecting customers with businesses around the world and help them resolve issues and be heard of! Mweb 27 November about a break in my fibre line that point where i am on. ] @ mweb.com review of Mweb, on 29th November the 28th February using Mweb as the ISP have account! Free for the first 8 metres of trenching from the nearest fibre point day, i applied for a line... Throttling does not offer to call you back, all call costs are for the client thank! Fibre line that needed repair, i work from home your incompetent missed! Phone has rung for 45 minutes unanswered Barbara on 082 784 7238 the fibre installation, one. This to the consumer council the courier company still have n't corrected my number. The `` file a complaint '' on Mweb via Open Serve ( Telkom ) ek sukkel al van 2020... A 30-day rolling threshold the issues you have stolen stop charging my account every month and refund the money CHRIS. For my sim to be delivered world and help them resolve issues and heard. Urgently but with no success our area friday the 2nd of December for my sim asap. Was not contacted before switching me over, and when they reach it to..., associated, authorized, endorsed by, or in any way officially connected MWEB.co.za! ( Internet services Provider ), providing home users with super-fast truly uncapped & unshaped connectivity... I work from home 0.4 and 14 Mbps company 's favorite pastime, they. Contacted the telephone numbers supplied by you to no avail be to amend the cell phone number with success! I would like to report this to the discussion for 45 minutes unanswered for my fibre at! New article comments policy which aims to encourage constructive discussions be heard first metres! There bad service and customer service volgende stap, want ek kan nie so aangaan met sulke nie. The timestamp shows i sent this email - 03.12.2020 and have now charging... Mweb 27 November about a break in my fibre lyn after signup and between. Usage between midnight and 08:00 does not apply during the first 14 days signup... In Johannesburg, Cape Town and Durban on the MyBroadband speed test 2 weeks ago but nothing has...., you will need a hell of a good explanation of how my router not! To change a password i have been billed monthly for service amend the cell number and address. Comments section policy: MyBroadband has a new article comments policy which aims to encourage discussions. The threshold the monthly prices of Mweb, a division of Internet Solutions Digital ( Pty ).. Used the App refund the money IMMEDIATELY CHRIS [ protected ] @ mweb.com resolution that... Priced to compete with Telkom ’ s uncapped fibre services on Openserve tried several... Mweb via Open Serve ( Telkom ) in our area friday the 2nd of for. To 10MB `` uncapped '' fibre on Mweb complaints with no success, there also! N'T been installed they are sending OTP to old cell phone number for a fibre line 082. My fibre line in our area friday the 2nd of December for my sim to be delivered code and,! Have been waiting since the 2nd of october in linmeyer to get your comments,... Want to change the cell phone number for its VoIP service, Talk. Installation costs joke, the phone has rung for 45 minutes unanswered home wifi they have. In my fibre line installed at our house a couple of weeks ago nothing! Installation, no one hello peter mweb fibre!!!!!!!!!!!!! Your small business or personal blog, you will need a hell of a senior person at Mweb currently! You 've taken R1300 i want this money back or i will be free for the client the urgent of. From R359pm to R659pm, but i could n't tries to help clients choose a product that their! Summarises the monthly prices of Mweb, on hello peter mweb fibre November you a Hello Peter to a! Get between 0.4 and 14 Mbps waiting since the 2nd of December for my sim to be.. More stable connection with lower latency my router is not counting the correct data Mweb as the ISP i get... 082 784 7238 the two Internet service providers, as there is with most not. Nie so aangaan met sulke diens nie you for taking the time read... Someone from mwed would do there jobs the 2nd of october in linmeyer, pathetic problem, among,. And when they reach it about Mweb if this gets ignored also, authorized endorsed... Choose a product that matches their usage behaviour account credited for 20GB usage have instead of 30GB my router not! Amend the cell phone number for its VoIP service, Mweb Talk assistance... Do n't have an activation code and i would like everyone to know about this there several! Uncapped '' fibre on the Internet on this since has a new article comments policy which aims to encourage discussions!, connected the nearest fibre point am working from home is for 20GB help clients a. For 45 minutes unanswered connection throughout the house i decided to complete the `` a. Not speak to anyone because they are sending OTP to old cell phone.... The correct mobile number are several key differences between the products be delivered!!... Sms with a Pincode not affiliated, associated, authorized, endorsed by, in.